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mipe10
Joined: 22 Nov 2006
Posts: 45
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 Posted: Tue Mar 27, 2012 8:55 am Post subject: Mail problem in v3.0 - custom alerts |
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Hi,
I have created a number of custom metrics and alerts. Everything works fine except for one thing - mail.
In the previous version of sqlMonitor I had a defined default mail profile activated under e-mail settings. Some alerts use this profile to send mail while I on other alerts configured them not to use default mail profile by leaving it empty showing "none" as email notification under alert settings.
In v3.0 you cant set a custom alert to "none". So my question is how do you have a default email profile activated while at the same time you dont want to send mails on specific custom alerts?
Regards |
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Chris Spencer
Joined: 29 Aug 2006
Posts: 300
Location: Red Gate - Cambridge
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| Posted: Tue Mar 27, 2012 12:24 pm Post subject: |
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Hi
I've looked into this and can see that we have a few issues in this area that will need fixing. I've raised a bug report (ref: SRP-6380).
For a workaround, I think you can specify an email address in the alert settings notification override section and it'll save as "none" anyway (that's a bug!). I tested this and didn't receive an alert email for that specific alert.
Regards
Chris
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Chris Spencer
Test Engineer
Red Gate |
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mipe10
Joined: 22 Nov 2006
Posts: 45
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| Posted: Tue Mar 27, 2012 2:21 pm Post subject: |
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Hi,
The workaround worked, thanks..
Regards |
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mipe10
Joined: 22 Nov 2006
Posts: 45
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| Posted: Tue Mar 27, 2012 2:37 pm Post subject: |
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Hi,
I was a little bit to quick. Even though the mailoperator is set to none an email was sent. |
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Chris Spencer
Joined: 29 Aug 2006
Posts: 300
Location: Red Gate - Cambridge
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| Posted: Tue Mar 27, 2012 3:17 pm Post subject: |
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Hi
That's weird - I can't get the email override to work at all. Even overriding with the address I've set as default seems to prevent emails for specific alerts.
I'll continue investigating.
Thanks
Chris
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Chris Spencer
Test Engineer
Red Gate |
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joffwilliams
Joined: 27 Mar 2012
Posts: 12
Location: Spokane, WA
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| Posted: Tue Mar 27, 2012 4:13 pm Post subject: Mail problem in v3.0 - custom alerts |
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Glad to see this is a known bug. Discovered it this morning when working with an alert.
Chris, how does the bug-reporting and fixing process usually work? Should we expect to see a fix rolled out in an update to the software? |
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Chris Spencer
Joined: 29 Aug 2006
Posts: 300
Location: Red Gate - Cambridge
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| Posted: Tue Mar 27, 2012 4:52 pm Post subject: |
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This issue would almost certainly be fixed in the next SQL Monitor release. Whether this release is an update to v3.0 or further down the line in v3.1 is not my decision unfortunately. I'll post here when I know more.
Regards
Chris
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Chris Spencer
Test Engineer
Red Gate |
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joffwilliams
Joined: 27 Mar 2012
Posts: 12
Location: Spokane, WA
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| Posted: Tue Mar 27, 2012 6:07 pm Post subject: Mail problem in v3.0 - custom alerts |
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| Thanks, Chris. |
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Chris Spencer
Joined: 29 Aug 2006
Posts: 300
Location: Red Gate - Cambridge
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| Posted: Fri Mar 30, 2012 2:55 pm Post subject: |
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Update: We're fixing this now and there's a good chance that a new build will be available next week.
Chris
_________________
Chris Spencer
Test Engineer
Red Gate |
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Chris Spencer
Joined: 29 Aug 2006
Posts: 300
Location: Red Gate - Cambridge
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