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How do I uninstall Hyperbac

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randyv



Joined: 28 Feb 2007
Posts: 113

PostPosted: Fri Apr 08, 2011 1:10 pm    Post subject: How do I uninstall Hyperbac Reply with quote

Hello -

I want to uninstall Hyperbac. There is no entry in the control panel to do so. There is no uninstall function in the Hyperback menu tree.

This is one of two things that, when running, kill my system.

I would like to know how to uninstall it please.
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Randy Volters
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eddie davis



Joined: 14 Jun 2006
Posts: 924
Location: Red Gate Software

PostPosted: Fri Apr 08, 2011 2:04 pm    Post subject: Reply with quote

Thank you for your post into the SQL HyperBac forum.

To uninstall HyperBac open the Windows Control Panel ->Programs ->Programs and Features (or Add / Remove programs). Locate the entry for HyperBac Compression Engine Components by Red Gate (x64) <version number>. Select the option to uninstall.

However I am very interested to know why you need to uninstall SQL HyperBac, as the product should not be causing performance problems on your server.

Many Thanks
Eddie
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Eddie Davis
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randyv



Joined: 28 Feb 2007
Posts: 113

PostPosted: Fri Apr 08, 2011 2:25 pm    Post subject: Control Panel ... no entry Reply with quote

Thanks for the quick response, but as I indicated in the initial posting, there is nothing in the add/remove programs for Hyperbac. If there were I would have uninstalled it.

As to why, I stated my reason, when it is running my CPU usage jumps by an average of 20%. I don't need that overhead on my production system.

Please, help me uninstall it as I have no visible means, I need to know what to do to get rid of it. If you cannot provide a means to do so, can you at least tell me how to stop it (permanently) from running?
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Randy Volters
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eddie davis



Joined: 14 Jun 2006
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PostPosted: Fri Apr 08, 2011 3:04 pm    Post subject: Reply with quote

Thank you for your reply.

This is a little odd. Can you please open the services snap-in and locate the HyperBac Control Service. Stop the service and set it to manual.

What version of the HyperBac components do you have installed?

What version of Windows are you using? Is it 32-bit or 64-bit?

Many Thanks
Eddie
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Eddie Davis
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randyv



Joined: 28 Feb 2007
Posts: 113

PostPosted: Fri Apr 08, 2011 3:16 pm    Post subject: Reply with quote

Hello Eddie -

Yep, had previously stopped the service and set it to manual.

When I right click the icon in the taskbar, and open the config manager, it says HyperBac for Windows Systems 5.0.10.0.

Running windows 2003 EE 32-bit.
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Randy Volters
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eddie davis



Joined: 14 Jun 2006
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Location: Red Gate Software

PostPosted: Fri Apr 08, 2011 3:45 pm    Post subject: Reply with quote

Hi Randy

If the HyperBac Control Service is a stopped condition, HyperBac should no longer be running. However the HyperBac Status Manager process will still be running but this module does not normally cause any performance type problems.

Are you able to close the HyperBac Configuration Manager by right clicking the HyperBac Config Manager icon in the system tray and select exit? Or killing the HBStatusMgr.exe process via Task Manager? Does this action help?

Many Thanks
Eddie
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