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Final Early Access (5.0.0.591) Install Fails

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Bernard Sheppard



Joined: 12 Oct 2005
Posts: 39
Location: Melbourne, Victoria, Australia

PostPosted: Thu Nov 11, 2010 9:58 pm    Post subject: Final Early Access (5.0.0.591) Install Fails Reply with quote

Installing on a PC that had never had a EA installed.

I uninstalled SQL Prompt 3 & 4 and Refactor 1 (didn't realise the latest installer would attempt to remove Refactor).

Ran the installer from the Download Complete prompt from IE.

Installer ran through, showed an error message indicating couldn't write to C:\Program Files\Red Gate\SQL Prompt 5.

Windows (7, Ultimate, 32bit) displayed the usual "this program didn't install properly, would you like to try with recommended settings" message.

On retry, successful.
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Luke Jefferson



Joined: 17 Sep 2010
Posts: 33

PostPosted: Mon Nov 15, 2010 11:54 am    Post subject: Reply with quote

Hi Bernard,

Thanks for letting us know about this and I'm glad you sorted it out.

Quick question: was the successful retry with a fresh download?

Luke Jefferson
Product Manager
Red Gate Software
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Bernard Sheppard



Joined: 12 Oct 2005
Posts: 39
Location: Melbourne, Victoria, Australia

PostPosted: Tue Nov 16, 2010 6:31 am    Post subject: Reply with quote

Hi Luke,

Both the failed initial install, and the automatic Windows 7 prompted retry were from the same download.

Cheers

B.
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