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Exception reports being deleted

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Uniwares_AS



Joined: 11 Oct 2007
Posts: 132

PostPosted: Wed Aug 11, 2010 1:47 am    Post subject: Exception reports being deleted Reply with quote

It just happened to me that I lost a few exception reports from an older application which was created with a previous version of SA on another machine.
SA5 downloaded the report, told me that this report was not created on this machine and then deleted it from the server.

Not exactly as I would imagine this to happen. I still might want to get the reports from another machine where the app was originally built, or where the database is available.
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nick.maidment



Joined: 29 Jan 2010
Posts: 74

PostPosted: Fri Aug 13, 2010 2:47 pm    Post subject: Reply with quote

Assuming the reports made it into your database ok, you should be able to use the sdk database example (found in your installation folder) to retrieve them. Let me know how you get on.
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Uniwares_AS



Joined: 11 Oct 2007
Posts: 132

PostPosted: Fri Aug 13, 2010 2:50 pm    Post subject: Reply with quote

Should they be in the database? As I understood the message (don't remember the precise wording now) SA didn't save the report because the database didn't contain information about this specific application.

If they are, how do I transfer them to the machine where the app was built?
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Alex.Davies



Joined: 02 Dec 2008
Posts: 335
Location: Cambridge, uk

PostPosted: Mon Aug 16, 2010 11:50 am    Post subject: Reply with quote

When the map file is missing, SA should place the .saencryptedreport file somewhere on your computer in case you want it again.

In windows xp/2003 it puts it in program files, in SmartAssembly's folder.

In windows vista and above, it puts in in ProgramData, again in SmartAssembly's folder.

You can just double click these (on a machine which does have the appropriate map file) to open them.
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Uniwares_AS



Joined: 11 Oct 2007
Posts: 132

PostPosted: Mon Aug 16, 2010 10:16 pm    Post subject: Reply with quote

Ok Alex, this was the missing piece of information. The files are exactly where you said.

This should be part of the error message, could even place a link in it to open the folder where they are saved.

Thanks. Solved.
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