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Extra info in error reports

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garethhayter



Joined: 20 Apr 2010
Posts: 32

PostPosted: Mon Jul 05, 2010 3:05 am    Post subject: Extra info in error reports Reply with quote

I'd really appreciate the following feature: Provide the end-user with the ability to supply their email address when they report an issue. I like to be able to:

1) Have the ability to contact the reporter to ask for more information.
2) Thank the user for reporting the exception.
3) Alert the user when a fix is available. This is especially important as it creates good rapport with our users, and also helps to re-engage users who might have given up on our product after the exception.
4) Allow the user to type any extra info they wish.
5) It would also be useful to store their email the first time they enter it, so they don't need to re-enter it again in the future.

This feature get 101 up-votes from me.

Thanks for your very good product.

Kind regards,
Gareth Hayter.
Slyce Software.
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Gareth Hayter
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garethhayter



Joined: 20 Apr 2010
Posts: 32

PostPosted: Mon Jul 05, 2010 3:40 am    Post subject: Reply with quote

I realise that this can be accomplished with the SDK, but I think it's such a common requirement that it would make sense to be a standard option.
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Gareth Hayter
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garethhayter



Joined: 20 Apr 2010
Posts: 32

PostPosted: Mon Jul 05, 2010 10:31 am    Post subject: Reply with quote

I added this functionality very easily via the SDK in just a few minutes. You guys have done a great job with the SDK. Thanks.
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melvyn.harbour



Joined: 15 Mar 2010
Posts: 28

PostPosted: Tue Jul 13, 2010 5:02 pm    Post subject: Reply with quote

Hi Gareth,

Creating more 'standard' error reporting templates is certainly something that we're looking at doing (we have a couple of different versions that we use internally).

Mel
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Melvyn Harbour
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.NET Tools Division
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