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email archiver does not archive all messages when rule runs

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joekatona



Joined: 20 May 2010
Posts: 2

PostPosted: Thu May 20, 2010 5:31 pm    Post subject: email archiver does not archive all messages when rule runs Reply with quote

rule is to archive emails older than 1 month
5500 0f 5600 messages do not archive on a user
also happens to other users
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JOE KATONA
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Brian Donahue



Joined: 23 Aug 2004
Posts: 6641

PostPosted: Fri May 21, 2010 6:07 pm    Post subject: Reply with quote

Hi Joe,

I do believe you're already in contact with Linda about this. Just to clarify, though, the message age is determined by the receipt time rather than the sent time. Also, message archiving may have stopped because of an error condition or because the time that you have allowed the job to run (default three hours) has elapsed.
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