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Yellow envelope icon missing in OWA2003

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steved



Joined: 08 Mar 2010
Posts: 2

PostPosted: Mon Mar 08, 2010 9:41 pm    Post subject: Yellow envelope icon missing in OWA2003 Reply with quote

Hi there,

From reviewing the documention and watching the videos, I thought that archived messages were displayed with a yellow icon in OWA. We are running Exchange 2003 and the icons for archived messages are no different than normal messages. Is this something that only works when running Exchange 2007?

Thanks,

Steve
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Brian Donahue



Joined: 23 Aug 2004
Posts: 6643

PostPosted: Fri Apr 02, 2010 11:12 am    Post subject: Reply with quote

Hi Steve,

ESA contains an add-in for OWA that you can install, that that is what changes the message icon for archived messages. Internally, what happens is that the message class gets changed when the message has been archived. The new message class tells OWA to load up a custom form for viewing the message.

The most likely thing I can think of is that the OWA 2003 add-in isn't installed correctly. Can you uninstall/reinstall it?

If that doesn't work, we'll have to write some utility to check the custom form registration. (for instance, something like http://support.microsoft.com/kb/306989)
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