Windows Server 2003 reboots continously after ESA instal

[lrichner]

After the ESA installation and a power failure we had to go to "last good known config" to be able to start the server again.

The last message logged before the continuos reboots is:

Event Type: Error
Event Source: ArchiverService
Event Category: None
Event ID: 0
Date: 3/22/2010
Time: 6:39:20 AM
User: N/A
Computer: SERVER03
Description:
Service cannot be started. System.TypeInitializationException: The type initializer for 'c' threw an exception. ---> RedGate.ExchangeArchiver.Exchange.Interface.ExchangeAbstractionException: Cannot find Configuration naming context for domain 'useralaw.local'. ---> System.Runtime.InteropServices.COMException (0x8007203A): The server is not operational.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.PropertyValueCollection.PopulateList()
at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
at c.a()
--- End of inner exception stack trace ---
at c.a(COMException , String , Object[] )
at c.a()
at c..ctor(LogonCredentials credentials)
at c.a()
at c.a()
at c..cctor()
--- End of inner exception stack...


This happenned on version 1, and also after upgrade to ver 2 last week.

Now, we tried to reinstall version 2 but still have errors on the alert screen:

GetHistory
Attempt to retrieve history from http://mailarchive.um-law.com:80/UAAService/ failed
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.InvalidOperationException: The event log 'Red Gate Software' on computer '.' does not exist.
at System.Diagnostics.EventLog.OpenForRead(String currentMachineName)
at System.Diagnostics.EventLog.get_EntryCount()
at System.Diagnostics.EventLogEntryCollection.get_Count()
at RedGate.ExchangeArchiver.Shared.EventLogging.GetEventLogEntries(EventLogSource applications, Int32 startIndex, Int32 windowSize)
at RedGate.ExchangeArchiver.UserArchiveAccessService.ArchiveSite.UAASConfiguration.GetServicesHistory(Int32 eventSource, Int32 startIndex, Int32 windowSize)
--- End of inner exception stack trace ---


We are affraid we have to turn the server off be cause we will have to go back to last known googd config and loose the ESA config.

[Brian Donahue]

I'm sorry to hear this happened and something has evidently gone horribly wrong with the ESA installation, but this should not cause a continuous reboot cycle. In my experience, this usually means that the registry entries for a service are present but the executable has been deleted -- an inability to connect to active directory should not cause this sort of catastrophic failure.

ESA Archive Service will put the "Red Gate Software" event log into your system when it starts for the first time. If "last known good" includes the ESA installation, you will probably want to uninstall the ESA Archive Service" and "ESA Storage Service" completely using add/remove programs and verify that the services don't appear in services.msc. If you reboot and get into a continuous reboot, then it's some other service causing the problem.
_________________
Brian Donahue
Technical Support
Red Gate Software Ltd.
44 (0)870 160 0037 ext 8521
US and CAN 1-866-RED GATE ext 8521