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Alert issue after install latest version of alert repository

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xdai



Joined: 31 Dec 2008
Posts: 69

PostPosted: Fri Nov 13, 2009 8:08 pm    Post subject: Alert issue after install latest version of alert repository Reply with quote

Hi,

Yesterday we installed 1.3 version of alert repository, then when we tried to bring up the alert detail from alert email we received, we got this error page spcify

sql response cannot retreive the details for this alert.
This can happen if SQL Response encountered a problem and stopped while it was creating the alert file, the alert file has been deleted, or is inaccessible for some other reason.

So we couldn't view the alert detail now. Pls help thanks
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Linda Hawksworth



Joined: 25 Jun 2007
Posts: 192

PostPosted: Mon Nov 16, 2009 12:11 pm    Post subject: Reply with quote

Please check the status of the connection to the SQL Server as per the following article:

http://www.red-gate.com/supportcenter/Content.aspx?p=SQL%20Response&c=SQL_Response%5Chelp%5C1.3%5CSR_Monitoring_Status.htm

Please also send across the Alert repository log file by clicking on the SQL Response icon in the dialog and selecting "Copy Alert Repository Log File".
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xdai



Joined: 31 Dec 2008
Posts: 69

PostPosted: Mon Nov 16, 2009 9:49 pm    Post subject: Reply with quote

I have sent the log file to Red Gate Support [support@red-gate.com].

thanks
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