Red Gate forums :: View topic - Installer Fail on Windows 7 x64 (Ultimate, RTM)
Return to www.red-gate.com RSS Feed Available

Search  | Usergroups |  Profile |  Messages |  Log in  Register 
Go to product documentation
SQL Doc 2
SQL Doc 2 forum

Installer Fail on Windows 7 x64 (Ultimate, RTM)

Search in SQL Doc 2 forum
This forum is locked: you cannot post, reply to, or edit topics.   This topic is locked: you cannot edit posts or make replies.
Jump to:  
Author Message
Bernard Sheppard



Joined: 12 Oct 2005
Posts: 39
Location: Melbourne, Victoria, Australia

PostPosted: Fri Sep 04, 2009 7:23 am    Post subject: Installer Fail on Windows 7 x64 (Ultimate, RTM) Reply with quote

The installer fails with a cannot access "C:\Program Files\Red Gate\SQL Doc 2" error. The installer does install into C:\Program Files (x86)\Red Gate\SQL Doc 2.

At the point of failure, an emtpy "Red Gate" directory has been created in "C:\Program Files".

Creating an empty "SQL Doc 2" directory under "C:\Program Files\Red Gate\" allows the installer to succeed.

Running the SQLToolbelt.exe installer 1.5.0.5
Back to top
View user's profile Send private message AIM Address
Matthew Flatt



Joined: 15 Jan 2008
Posts: 253

PostPosted: Mon Sep 07, 2009 4:20 pm    Post subject: Reply with quote

Hi Bernard,

Can I double check that this was a fresh install and not an upgrade? I am guessing it was a fresh install as it's Windows 7. I have performed a few test installs on Windows 7 and although it does specify Program Files as the installation folder it does actually install into Program Files (x86) successfully. What user was the Toolbelt installer being run as? A user in the Administrator group or the actual Administrator?

Thanks,
_________________
Matthew Flatt
Test Engineer, HyperBac
Back to top
View user's profile Send private message
Bernard Sheppard



Joined: 12 Oct 2005
Posts: 39
Location: Melbourne, Victoria, Australia

PostPosted: Fri Sep 11, 2009 5:16 am    Post subject: Reply with quote

I tried upgrading (The PC was upgraded from Vista to Win7).

I then uninstalled all of the Red Gate programs, and kicked off a new install.

Toolbelt was run as a user in the Administrator group, by right clicking, and choosing run as Administrator.
Back to top
View user's profile Send private message AIM Address
Display posts from previous:   
This topic is locked: you cannot edit posts or make replies. All times are GMT + 1 Hour
Page 1 of 1

 
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group