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Upgrade Server Components

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jbeechii



Joined: 28 Feb 2009
Posts: 3

PostPosted: Mon Aug 10, 2009 4:10 pm    Post subject: Upgrade Server Components Reply with quote

I installed SQL Backup V6 GUI, but when I click on the icon to update server components I get a popup that says
"Version 6 is not a free upgrade to your existing SQL Backup Product"
This installation will create a 14-day trial for SQL Backup version 6

Why would the GUI Upgrade and the Server components not? Is this truely NOT coverd with my maintenance package?
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James Moore



Joined: 21 Nov 2005
Posts: 245

PostPosted: Mon Aug 10, 2009 6:30 pm    Post subject: Backup Upgrade Reply with quote

Hi there,

If your maintainence contract is up to date and valid then v6 is a free upgrade - you can contact our sales team who can check if your maintainence contract is currently valid.

There are one or two corner cases where the wrong message is shown due to a bug in v5 - I'm sorry that you have hit one of these.

Regards,

James
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James Moore
Head of DBA Tools
Red Gate Software Ltd
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