Report problem .

[Kim Andersen]

Report problem .

I have just installed the "new" version of Aardvark Bug Tracking (v. 2.0)

After a hard and long battle, I have it up and running on a Windows 2003
server, and all works fine . well not all, I can't generate any reports L .
When I press the "go" button under reports, nothing happens, it just idle
and then nothing else work in the Aardvark application. I have to close the
browser, and open a new one, to be able to access Aardvark again.

Well it's not entirely true that nothing is happening, I can see that it
creates a new folder in the "reports" folder. The new folder is named with a
GUID, but after that nothing is happening.

It gives no error, and there is nothing to be found in the Event Viewer.

Any help would be very appreciated J

/Kim Andersen
SaxoBank A/S

[Brian Donahue]

Hi Kim,

What should happen next is that a web page and a PNG graphic file should
appear in the GUID folder. Is there nothing there?

Regards,

Brian Donahue
Red Gate Technical Support

"Kim Andersen" <kan@saxobank.com> wrote in message
news:IK8ylikaEHA.1588@server53...
> Report problem .
>
> I have just installed the "new" version of Aardvark Bug Tracking (v. 2.0)
>
> After a hard and long battle, I have it up and running on a Windows 2003
> server, and all works fine . well not all, I can't generate any reports L
.
> When I press the "go" button under reports, nothing happens, it just idle
> and then nothing else work in the Aardvark application. I have to close
the
> browser, and open a new one, to be able to access Aardvark again.
>
> Well it's not entirely true that nothing is happening, I can see that it
> creates a new folder in the "reports" folder. The new folder is named with
a
> GUID, but after that nothing is happening.
>
> It gives no error, and there is nothing to be found in the Event Viewer.
>
> Any help would be very appreciated J
>
> /Kim Andersen
> SaxoBank A/S
>
>



_________________
Brian Donahue
Technical Support
Red Gate Software Ltd.
44 (0)870 160 0037 ext 8521
US and CAN 1-866-RED GATE ext 8521

[Brian Donahue]

If this error occurrs again, it's most likely down to the Graphics Server. (GSW32.dll | .exe) This is a third-party component that renders the graphics for the reports. You can try killing any instances of GSW32 through the Task Manager because it should spawn a new process the next time a report is generated.

GSW32 is a Terminate-Stay-Resident program, so if you do see it lingering in the processes tab of task manager, this doesn't necessarily mean that the process is 'hung'.
_________________
Brian Donahue
Technical Support
Red Gate Software Ltd.
44 (0)870 160 0037 ext 8521
US and CAN 1-866-RED GATE ext 8521