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Aardvark auto-raising issue priorities

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Brian Donahue



Joined: 23 Aug 2004
Posts: 6678

PostPosted: Thu May 22, 2003 9:24 am    Post subject: Re: Aardvark auto-raising issue priorities Reply with quote

Hi Martin,

It's definitely one of the rules doing this automatically. Check for a
rule that is called 'No activity against issue'. Actually, the rule could be
called anything, so if an administrator decided to give it a wierd name,
you'll have to check through all of the rules for:

When an issue... Has not had any activity for... X days...

Change it's priority... To make it more urgent

If you don't want the automatic elevation to happen, then delete the
rule, or just modify it so someone gets notified instead...

Yours,
Brian Donahue
Technical Support

"Martin Cowley" <mcowley@upstream.net> wrote in message
news:sXv8ZnkHDHA.1172@server53...
> Hi,
>
> I've been unable to find the version number of Aardvark I'm working with
> (it's definitely pre-2.0 though), but I've been seeing a strange problem
> with issue priority over the last couple of months. Every five days
> Aardvark raises the priority of an issue by one. I have changed the
default
> priorities to Low, Medium, High, Urgent and Immediate, and the problem
seems
> to have started happening after this change was made. On looking at the
> history for an issue the log shows that user "Aardvark" changed the
priority
> each time, so it appears to be some internal process that's doing this.
Has
> anyone seen this behaviour before? I've had a look in all my admin
options
> but can't find an "auto-promote issue priority" option to turn off.
>
> Thanks,
>
> Martin.
>
>


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