Aardvark auto-raising issue priorities

[Martin Cowley]

Hi,

I've been unable to find the version number of Aardvark I'm working with
(it's definitely pre-2.0 though), but I've been seeing a strange problem
with issue priority over the last couple of months. Every five days
Aardvark raises the priority of an issue by one. I have changed the default
priorities to Low, Medium, High, Urgent and Immediate, and the problem seems
to have started happening after this change was made. On looking at the
history for an issue the log shows that user "Aardvark" changed the priority
each time, so it appears to be some internal process that's doing this. Has
anyone seen this behaviour before? I've had a look in all my admin options
but can't find an "auto-promote issue priority" option to turn off.

Thanks,

Martin.

[Brian Donahue]

Hi Martin,

It's definitely one of the rules doing this automatically. Check for a
rule that is called 'No activity against issue'. Actually, the rule could be
called anything, so if an administrator decided to give it a wierd name,
you'll have to check through all of the rules for:

When an issue... Has not had any activity for... X days...

Change it's priority... To make it more urgent

If you don't want the automatic elevation to happen, then delete the
rule, or just modify it so someone gets notified instead...

Yours,
Brian Donahue
Technical Support

"Martin Cowley" <mcowley@upstream.net> wrote in message
news:sXv8ZnkHDHA.1172@server53...
> Hi,
>
> I've been unable to find the version number of Aardvark I'm working with
> (it's definitely pre-2.0 though), but I've been seeing a strange problem
> with issue priority over the last couple of months. Every five days
> Aardvark raises the priority of an issue by one. I have changed the
default
> priorities to Low, Medium, High, Urgent and Immediate, and the problem
seems
> to have started happening after this change was made. On looking at the
> history for an issue the log shows that user "Aardvark" changed the
priority
> each time, so it appears to be some internal process that's doing this.
Has
> anyone seen this behaviour before? I've had a look in all my admin
options
> but can't find an "auto-promote issue priority" option to turn off.
>
> Thanks,
>
> Martin.
>
>



_________________
Brian Donahue
Technical Support
Red Gate Software Ltd.
44 (0)870 160 0037 ext 8521
US and CAN 1-866-RED GATE ext 8521