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Troubleshooting Check for Updates errors
This page provides troubleshooting information for errors you may encounter when you use the Check for Updates service:
There is a problem saving the download file to your computer
There is a problem with the network connection
- For details of how to use the Check for Updates service, see the Check for updates page.
- For general questions about upgrading, see Upgrading FAQs
This page applies to the following products, and any later versions:
- SQL Backup 5.3
- SQL Compare 7.0
- SQL Data Compare 7.0
- SQL Data Generator 1.2
- SQL Dependency Tracker 2.5
- SQL Doc 1.3
- SQL Multi Script 1.1
- SQL Object Level Recovery Native 1.1
- SQL Packager 5.5
- SQL Prompt 3.9
- SQL Refactor 1.5
- SQL Storage Compress 6.0
- ANTS Profiler 4.0
- ANTS Memory Profiler 5.0
- ANTS Performance Profiler 5.0
- Exchange Server Archiver 1.0
- Schema Compare for Oracle 1.0
- .NET Reflector Pro 6.0
- SmartAssembly 5.0
- PST Importer 2010 1.0
- PST Importer 365 1.0
For help with upgrading from other product versions see the help system for the product version. You can access this directly from the application (for example, by pressing F1). Alternatively, you can access recent versions of help from the product support page: in the Learning <product name> box, click Topics for other versions of product.
There is a problem saving the download file to your computer
This error message is displayed if:
- there is insufficient disk space.
The Check for Updates service downloads the updates to the location defined by the RGTEMP environment variable, or the TMP variable if the RGTEMP variable does not exist.
If you do not have enough disk space, you can change the environment variable to a location with more disk space. Note that changing the RGTEMP or the TMP variables will affect other programs that use those variables; the RGTEMP variable affects only Red Gate programs. See your Windows® documentation for information about environment variables.
- there is a problem with permissions on your computer.
The Check for Updates service downloads the updates to the location defined by the RGTEMP environment variable, or the TMP variable if the RGTEMP variable does not exist.
If your user account does not have permissions to write to the location specified by these environment variables, contact your system administrator.
- there is a problem with the download file on the Red Gate Web server.
Contact support.
There is a problem with the network connection
This error message is displayed if:
- your Internet connection was dropped while the Check for Updates service was downloading the updates.
Try checking for updates again later.
- proxy authentication has failed.
Check your user name and password.
- your computer cannot connect to the Check for Updates service.
Contact your system administrator.
- there is a problem with the download file on the Red Gate Web server.
Contact support.
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