Notes & articles

No response received for manual activation

If you are activating by email, you should receive a response within thirty minutes from the Red Gate activation server. However, in some circumstances this may not happen. This may be because:

• the email was in HTML format

  Copy the activation response again and send your email in plain text format.

  Alternatively, save the activation response to a text file and attach it to your email.

• there was more than one activation request per email

  Create a separate email for each activation request.

If you are experiencing problems with activating by email, we recommend you use the Manual Activation page of the Red Gate Web site. Paste your activation request into the box under Step 1 and click Get Activation Response. When you receive the activation response under Step 2, copy it. On the product activation dialog box, paste the response, and continue in the usual way.

For general questions about licensing and activation, and links to useful web pages, see Licensing and activation resources.