Activating SQL Response

When you download and install a product from Red Gate Software, you have a 14 day trial period in which you can evaluate the product. When your trial period expires, you are invited to purchase the product. If you need more time to evaluate the product, contact licensing@red-gate.com.

When you purchase the product, you are sent an invoice that contains your serial number. You use the serial number to activate the product. If you cannot find your invoice, you can review your serial numbers at http://www.red-gate.com/myserialnumbers.

Licensing SQL Server instances in SQL Response

SQL Response is licensed per SQL Server. If you have a number of SQL Server instances that are all on the same computer, you need to activate only one of the instances.

Before activating a SQL Server instance:

1. If you have not done so already, install the Alert Repository.
2. Connect to the Alert Repository.
3. Add the SQL Server instance you want to monitor.

The status of SQL Response on a SQL Server instance is displayed in the Servers to show area in the Filter pane, at the top left of the application window. You can activate SQL Response on a SQL Server if one of the following icons is displayed to the right of the name of the SQL Server instance:

Note: You cannot activate a SQL Server instance until SQL Response can successfully connect to the SQL Server. If you have a connection error, indicated by or next to the instance name then you will not be able to activate this SQL Server.

To see how many days you have left in the trial period, move the mouse pointer over any of the unlicensed SQL Servers in the Servers to show area:

The status bar at the bottom of the application window indicates how many days of the trial period remain for all unlicensed SQL Servers, or indicates that the trial period has expired.

The trial period starts from the time you install the Alert Repository service.

Note: If you have installed multiple Alert Repositories, then you cannot share licenses between them. You will need a new license for any SQL Server you want to monitor using a different Alert Repository.

To activate a SQL Server

1. Right-click the name of the SQL Server instance and click Activate Server License.

   The product activation dialog box is displayed:

   

2. Enter your serial number and click Activate.

   Your activation request is sent to the Red Gate activation server.

   When your activation has been confirmed, the Activation successful page is displayed.

   If there is a problem with your activation request, an error dialog box is displayed. For information about activation errors and what you can do to resolve them, see Licensing and activation errors. Depending on the error, you may want to try manual activation.

3. Click Close.

   You can now continue to monitor the SQL Server instance in SQL Response.

Note: The serial number you enter licenses all the SQL Server instances that run on the same computer.

Deactivating a SQL Server

Right-click the SQL Server instance and click Deactivate Server License.

If you have more than one instance on the same computer, then all the instances on that computer will be deactivated.

Re-activating SQL Servers

If you need to re-install the product on the same computer, for example following installation of a new operating system, you can re-activate the product using the same serial number. If you need to change the computer on which the product is installed and your current serial number does not work, contact licensing@red-gate.com.

Activating and deactivating SQL Servers on a cluster

To activate a cluster, you will be prompted to enter a serial number for each node in the cluster. For example, if you have four nodes, each on a separate computer, the activation screen will be displayed four times. You will need a license for each node.

Similarly, when you deactivate a cluster, you will be prompted to deactivate once for each separate node.

Manual activation

Manual activation enables you to activate products when your computer does not have an Internet connection or your Internet connection does not allow SOAP requests. You will need access to another computer that does have an Internet connection.

You can use manual activation whenever the Activation Error dialog box is displayed and the Activate Manually button is available, for example:

To activate manually:

1. On the error dialog box, click Activate Manually.

   The Activate using the Red Gate Web site dialog box is displayed, for example:

   

2. Copy all of the activation request, and leave this dialog box open (if you close the dialog box, you may have to start again).

   Alternatively you can save the activation request, for example to a location on your network or to a USB device.

3. On a computer that has an Internet connection, go to the Manual Activation page of the Red Gate Web site at http://www.red-gate.com/activate and paste the activation request into the box under Step 1.

   

4. Click Get Activation Response.
5. When the activation response is displayed under Step 2, copy all of it.

   Alternatively you can save the activation response.

6. On the computer where the licensing and activation program is running, paste the activation response or if you saved it, load it from the file.

   

7. Click Finish.

   The Activation successful page is displayed.

8. Click Close.

   You can now continue to use your product.