| Author |
Message |
Brian Donahue
Joined: 23 Aug 2004
Posts: 6341
Location: Red Gate Software
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 Posted: Thu Sep 04, 2008 10:21 am Post subject: MSI error 1603 when installing over Beta |
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Hi all,
Just to let you know, there is a known problem with one of the earlier builds of the ANTS Profiler 4.0 Beta where it does not uninstall cleanly and therefore prevents the release version from installing.
To fix the problem, uninstall any versions of ANTS Profiler 4.0 that you may have installed, then check the services control panel for any "ANTS Performance Profiler 4" services that may remain. Make a note of the "service name" in the properties and use the Service Controller to uninstall it manually from the command prompt. For instance, if the service is called PerformanceProfilerService:
| Code: |
| sc.exe DELETE PerformanceProfilerService |
Note that the service name has changed one or more times during the beta; this is why you should check the services control panel first.
Once the service has been uninstalled, the release version of ANTS Profiler 4 should install successfully.
_________________
Brian Donahue
Technical Support
Red Gate Software Ltd.
44 (0)870 160 0037 ext 8521
US and CAN 1-866-RED GATE ext 8521 |
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